This policy is applicable to all the Sellers (hereinafter referred to as “Sellers”) registered on wearegeniusfactory.com (hereinafter referred to as “genius factory”) and by listing their products on genius factory unanimously agree and abide by all the terms mentioned below. CD/DVD, USB/Pen Drives, Tablets, SD Cards, Printed Material will be referred to as “Tangible Products”. Term “Shipping” means transfer or movement of sold Tangible Products from Seller to the User (hereinafter referred to as “Customer” or “User”) destination. “Shipping Source” means Seller’s present location from where the Tangible Product is shipped. “Shipping Destination” means User’s or Customer’s Postal Address provided to genius factory at the time of placing the order. Shipment Details– All the Tangible Products sold on genius factory will be shipped by the Seller and they will be solely responsible for the delivery of the product. Seller has to take utmost care of shipping the right products to the right Users. Seller has to make sure that all the packaging material used for shipping the product will be of best quality and correctly packaged in order to make sure that the products reach the Shipping Destination undamaged. Sellers before registering on genius factory will provide a list of Pin Codes served by them in order to avoid wrong purchases for uncovered pin codes. Sellers after shipping the products will share or notify the Courier Tracking details to genius factory and the Customer via SMS or Email. All the shipments should be dispatched within 24-48 hours after the purchase notification is sent to the Seller. Shipment of the books will be made using IndiaPost Services only. Shipment Return/Replacement- Replacements are available for the Users who receive a Damaged Product from the Seller. You can get a replacement within 15 days of delivery at no extra cost. The 15 Days Replacement policy is applicable to only CD/DVDs/Pen Drives/Study Materials/SD Cards/Tablets sold on wearegeniusfactory.com All the Tangible Products should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances: - Damages due to misuse of Tangible Products - Incidental damage due to malfunctioning of Tangible Products - Any Tangible Product that is returned without all original packaging and accessories, including the box. All Tangible Products sold on genius factory are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same at Seller’s end. In case of Users receiving the wrong product can claim for replacements and also for return of the products. Users can claim replacements for Software failures as well. However, User has to first report an issue via email (support@wearegeniusfactory.com). If the issue cannot be corrected remotely then the replacement request can be accepted. genius factory holds the all the rights whether to refund the order in all the above cases/claims or replace the products with the new/fresh/genuine products. All the claims for replacement of Damaged Product/s, made by the Customer/s on genius factory will be notified to sellers by the genius factory seller support team. Damaged Product/s will be shipped back to the Seller’s location in original condition either via reverse pick up by the Seller or Customer will be asked to ship it back the Seller location. It is Seller’s responsibility to ship the fresh/new/genuine product to the Customer after receiving the replacement request from genius factory seller support team. Any physical damage to the Tangible Product by the User while using it or due to mishandling of the product will not be covered for replacements or returns under this policy. Shipment Cancellation- Only genius factory reserves the right to cancel any order at any given point. You agree not to dispute the decisions made by the genius factory in this regard. In the case of cancellation, the entire amount will be refunded to the Customer. Mode of refund will be chosen at the time of refund and will be conveyed to the Customer directly. Order cancellation is not allowed in cases, where the shipping or the delivery of the product has been made to the Customer